Data Usage and Privacy Policy

WELCOME TO THE CLUB.

Thank you for choosing to CupClub™ and for joining the reusable revolution. Your privacy and the security and protection of your personal data is important to us as is your trust in our products and services. This Privacy Policy describes how your personal information is collected, used, and shared when you sign up for, access or otherwise use CupClub (our “Platform”) as well as describing what choices you have relating to your personal data and how you can contact us.

PERSONAL INFORMATION WE COLLECT

When you use our Platform, we automatically collect certain information about your device, including but not limited to information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you go through our Platform, we will collect information about your use and information about how you interact with the Platform. We refer to this automatically-collected information as “Device Information.” We collect Device Information using the following technologies: “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site. Additionally when you make a purchase or attempt to make a purchase through the Platform, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.” When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Personal Information to identify you when you use CupClub, to fulfill any services that we have promised to provide to you, to communicate with you; screen our orders for potential risk or fraud; and when in line with the preferences you have set for your account, provide you with information or advertising relating to our products or services. We also use the Personal Information more generally to improve and optimise our Platform (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). We also use and disclose your Personal Information for the business purposes described in this policy and in our Terms of Use, including to: audit our Platform, detect security incidents and prevent fraud, debug and repair errors, maintain your account, provide customer service, process or fulfill orders, conduct research and development and other activities to improve our Platform, show advertising, market our Platform, and understand how users interact with our Platform.

SHARING YOUR PERSONAL INFORMATION

We share certain Personal Information with third parties to help us use your Personal Information, as described above. For example, we also use Google Analytics to help us understand how our customers use the Platform--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. We may also share your information with third service providers or any other third party (where you have provided your consent). Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. Apart from the purposes mentioned above, CupClub will not share information about you with other third parties for independent use without prior consent.

YOUR RIGHTS

You have options in relation to the information that we have about you. To exercise these options, please send an email to tech@cupclub.com. Request access to the information we collect and hold about you. We’ll try and share this with you as soon as we can. Have your information corrected or deleted. You can update your information in your profile or delete your data by closing your account. Object to us processing your information. You can ask us to stop using your information, including when we use your information to send you marketing emails or push notifications. If you opt out of receiving marketing messages from us, we may still send you updates about your accounts. Have the information you provided to us sent to another organisation, where we hold this information with your consent or for the performance of a contract with you, and, where it's technically feasible for us to do so. Request more details about the information we collect and how and why we use and share it. We will not discriminate against you if you choose to exercise your options related to your personal information. We work to be clear with you about your options and the consequences of exercising certain options. If you have questions, please contact us. Additionally, if you are a European or UK resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make a request through the Platform), or otherwise to pursue our legitimate business interests listed above.

OPTING OUT OF DIRECT MARKETING

If you have a CupClub account, you can opt-out of receiving our marketing communications by modifying your preferences in the "view or change my profile" section of our App or site. You can also opt-out by modifying your email or SMS subscriptions by clicking on the unsubscribe link or following the opt-out instructions included in the message. Alternatively, you can contact us using the contact details section below.

RESIDENTS OF THE UK AND EEA.

If you have any questions about our data processing activities, the data controller you should contact is CupClub Limited. Our contact information is here. If you think that we haven't complied with data protection laws, you have a right to lodge a complaint with the Information Commissioner’s Office in the UK or with your local supervisory authority.

CALIFORNIA RESIDENTS

California residents have certain rights regarding the personal information we disclose to third parties for their own marketing purposes. See below the Supplementary Privacy Notice for California Residents.

DO NOT TRACK

Please note that we do not alter our Platform’s data collection and use practices when we see a Do Not Track signal from your browser.

DATA RETENTION

We only keep your information for as long as we need it to provide CupClub to you and fulfil the purposes described in this policy. This is also the case for anyone that we share your information with and who carries out services on our behalf. When we no longer need to use your information and there is no need for us to keep it to comply with our legal or regulatory obligations, we’ll either remove it from our systems or anonymise it so we can’t identify you.

MINORS

CupClub does not target or knowingly collect any information from children under the age of 13. If you are a parent or guardian and believe we may have collected information about your child, please contact us through the contacts described in this policy.

CHANGES TO THIS PRIVACY POLICY

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. We reserve the right to amend this privacy notice at our discretion and at any time. When we make material changes to this privacy notice, we will notify you by email or through a notice on our website homepage.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@cupclub.com or by mail using the details provided below:

CupClub Limited, 2 Darley Drive, New Malden KT3 3AS (GB) United Kingdom

Website: www.cupclub.com
App: CupClub
Email: hello@cupclub.com